Why is my payment pending after I have paid?

One possible reason is that your payment is not successful, please wait for further notice. Once your payment is received, the status of your order will change to “waiting for confirmation”. If the money is deducted from your card but the order status still remains “Pending”, please contact us by email and we will reply to you as soon as possible.

How do I know whether my payment has been received or not?

You can check your order status to see whether your payment has been confirmed by us, and the bank will send you a confirmation email once the payment goes through.