Each customer is precious and important to us, so ensure you can receive your package, we drafted the Resend Policy for
you. But before it, please understand that we can’t control anything for shipment.
If you can’t receive your package, and you are with one of following conditions:
1. If the declared shipment time is less than 30 days or equal 30 days, and it has been more than 30 days since you could
track the package on-line, please contact us, and then we will resend you the package at once.
2. If the declared shipment time is more than 30 days, and it has been more than 60 days since you could track the
package on-line, please contact us, and then we will resend you the package at once.
3.If the package is getting lost or seized by the customs.please contact us, and we will resend the package to you for free,
and make sure you get it.
Where i can see the “declared shipment time”?
When you are on checkout page, then choose the shipping method, you can see the declared shipment time that follows
the shipping method. Free shipping and DHL have the different declared shipment time.